Business Support Officer

Location: Leicester, UK
Salary: Up to £31,000 per annum
Job Type: Full-time, Permanent

About Us:

Artond Ltd is a leading FMCG wholesaler based in Leicester, supplying a wide range of fast-moving consumer goods to retailers and businesses. We are committed to excellence in customer service, operational efficiency, and strong business growth.

Job Summary:

We are looking for a proactive and detail-oriented Business Support Officer to assist in the smooth operation of our business functions. The ideal candidate will provide administrative, operational, and customer support while ensuring compliance with company policies. This role is essential in supporting various departments, improving efficiency, and maintaining strong client relationships.

Key Responsibilities:

Administrative Support:

• Manage company documentation, records, and correspondence efficiently.

• Prepare reports, presentations, and other business documents as required.

• Assist in scheduling meetings, managing calendars, and overseeing office coordination.

• Ensure compliance with company policies and procedures.

Operational Support:

• Assist with inventory management and order processing.

• Liaise with suppliers and logistics teams to ensure timely deliveries.

• Monitor stock levels and coordinate restocking processes.

• Support the finance team with invoicing, budget tracking, and expense reporting.

Customer & Client Support:

• Handle customer enquiries via phone, email, and in person, ensuring prompt resolution.

• Maintain strong relationships with key clients, addressing their concerns professionally.

• Assist in onboarding new customers and processing their accounts.

Business Development & Compliance:

• Support sales and marketing teams with research and data analysis.

• Assist in maintaining compliance with industry regulations and company policies.

• Monitor business trends and provide recommendations for process improvement.

Skills & Qualifications:

• Proven experience in an administrative, operational, or business support role.

• Strong organisational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

• Experience in an FMCG or wholesale environment is an advantage.

• Ability to work independently and as part of a team.

• Knowledge of CRM or ERP systems is a plus.

Benefits:

• Competitive salary up to £31,000 per annum.

• Opportunity to work in a fast-paced and growing FMCG wholesale company.

• Professional development and career growth opportunities.

• Supportive and collaborative work environment.