🧑‍💼 Who is Sam? 🧑‍💼

At Artond Ltd, we believe in keeping things simple and consistent for our customers, suppliers, and partners.

You may have noticed that whenever you contact us — whether by phone, WhatsApp, email, or other communication channels — you’re often greeted by “Sam.”

But here’s the truth…

🤝 Sam is All of Us 🤝

“Sam” is not a single person.

It is a shared identity used by our whole Customer Service and Sales team when handling communications on our main company phone number and messaging channels.

Because multiple team members manage the same contact number, using one name — “Sam” — ensures:

📞 Consistency – You always speak to “Sam” and never have to remember who you last spoke to.

🧩 Clarity – It avoids confusion when several team members reply on the same line.

🕒 Efficiency – Your queries are picked up faster because anyone in our team can respond as “Sam.”

This system has been created to make your experience with us seamless, simple, and stress-free.

🛡️ Our Commitment to Transparency & Compliance 🛡️

We understand the importance of trust, especially in the wholesale Fast-Moving Consumer Goods (FMCG) sector. To ensure transparency:

  • All communications by “Sam” are managed only by authorised employees of Artond Ltd.
  • Each conversation handled by “Sam” is logged internally and traceable to the responsible staff member.
  • This policy is in place to meet good business practice expectations from customers, suppliers, and UK regulatory authorities.
  • “Sam” is a trading identity and not a legal person or director of the company. Any contracts or agreements are always made in the name of Artond Ltd.

📝 Why This Matters 📝

  • For customers, it means you get faster and friendlier service without being passed around.
  • For suppliers, it ensures you have one clear contact name for orders, queries, and accounts.
  • For government or regulatory bodies, it makes clear that “Sam” is a communication alias and all legal accountability remains with Artond Ltd and its authorised officers.

📌 A Quick Summary 📌

  • “Sam” is a shared customer-facing identity.
  • It is used by authorised staff of Artond Ltd on our main phone number and WhatsApp account.
  • It exists to give our partners and customers a consistent, reliable, and personal point of contact.

So next time you speak to Sam, know that you’re speaking to our whole team — working together for you.

📩 Need to Reach Sam? 📩

You can contact “Sam” anytime at:

Phone / WhatsApp: +44-7852651652

Contact Us